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Customer Service
friendlycsr
Joined: April 2012
Posts: 2
Location:
Posted: April 7, 2012 1:20 AM

Here are some tips I would recommend for you to pass on to your teams. Keep a positive attitude no matter what!

1. Answering Machines are EVIL! Do whatever you need to do to have someone pick up the phone.
2. Be reliable and don’t make promises you KNOW you can keep.
3. LISTEN, LISTEN and then LISTEN… follow that with actually hearing them. Be attentive and provide feedback/ask questions to let them know you hear them.
4. Go the extra step even if it doesn’t bring value in. Make the extra call to follow up and make sure they are pleased and satisfied as a customer. It pays long term dividends.
5. KNOW your product… you should be an expert… then pile on a helping of courteous and helpful.

Customer Service
Joined: March 2012
Posts: 8
Location:
Posted: September 18, 2012 12:06 PM

RE: Customer Service Tips
I know that this new automated stuff is the way to go for larger organizations in an effort to keep costs low and still provide service, but they certainly distance you from your customer. Especially if you are a small or niche business keep that human interaction to stay close the the customer.

Even more shocking to me the other day was when I went to change a service plan for my bundled cable, etc... they wanted to charge me $5 dollars to speak to a human representative... I guess that is how they value me as a customer... -$5 bucks...

The moral of the story.. not a single person in that organization knows how frustrated I am right now... stay close to your customer, they develop relationships with the company..not answering machines..they want someone to listen and help them get to where they need to go.

Customer Service
Joined: September 2012
Posts: 4
Location:
Heyworth, IL
Posted: September 20, 2012 1:42 PM

RE: Customer Service Tips
$5 to talk to a person? I have never heard of such a thing. Now that is extreme.

Sometimes letting things go to voicemail can be a time management strategy. But, it has to be in place with a good follow-up policy!

Customer Service
Joined: June 2013
Posts: 10
Location:
Posted: June 13, 2013 4:08 AM

RE: Customer Service Tips
thanks for the tips.
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