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Posts for December 17, 2013

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    December 17, 2013

    Sales Focused Bill Collections Improve Profitability

    Resume positive relationships with customers & reduce uncollected receivables.

    Barry had been diligently chipping away at his list of suspended customer accounts.  Management wanted him to keep his over 60-day numbers below 3% and month after month he hovered right at 2.9%. He was proud of that.  He had figured out that if he collected on just 7 accounts a day he would meet his numbers.  The last batch of robo calls generated a lot of calls from customers wanting to pay their bills so he was well ahead of his goal already and it was only noon.  He decided to let...Continue reading

    By Lori MillerPosted in Customer Service on December 17, 2013

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