Expert Panel

Quality & Safety Community

The Quality and Safety department’s primary focus is to ensure products and services meet customer expectations, while the processes used to create them are safe for all employees. In many companies, these departments are combined -- since the tools used by its professionals require expertise in root cause analysis and corrective action. A well managed Quality and Safety department creates value in an organization by eliminating waste and errors, reducing workplace accidents and ultimately improving productivity. Positions within these departments typically report through operations directors. Increasingly, however, more-progressive companies are creating straight-line reporting structures to general management and executive-level decision-makers. These new organizational structures foster better accountability and remove any conflict of interest for front-line managers.

Quality & Safety Toolkit

New Training Articles


Does senior leadership support your Quality program?