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Articles Tagged - management

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    February 26, 2014

    Time for a Tough Talk

    Four Steps to Prepare For a Tough Conversation With Your Employee

    Many leaders that I work with really want to focus on external activities.  Perfect planning.  Clear calendars.  Great goals.  It feels like you are getting a lot more done that way, right?   As a new leader, I would love it if you could avoid this trap.  Truly leading your team means that you are not just getting a bunch of work done, but there is harmony in your team.  Communication is clear.  Conflicts are constructive.  Engagement is high.   If you...Continue reading

    By Emilie ShoopPosted in Management on February 26, 2014

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    February 18, 2014

    The Difference Between an Individual Contributor & a Leader

    Take this self-assessment & push yourself toward leadership.

    You may carry the title of a Senior Manager and yet struggle to truly get work done through others in a way that propels the team forward.    You may have the experience and authority to get compliance and yet fail to earn true commitment from the people on your team.    If you haven’t quite reached the rung of leadership in your ascent to your position, it may be because you are clinging to old, familiar behaviors that have served you well in the past. This is a common career...Continue reading

    By Deb CalvertPosted in Leadership & Teambuilding on February 18, 2014

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    February 14, 2014

    Five Leadership Capabilities of Abraham Lincoln

    How do you and your leadership team measure up in these capabilities?

    As February annually asks us to reflect on our Presidents, it too allows us to reflect on our own leadership and leaders in our organizations. I cannot help but reflect on the leadership capabilities of our 16th President.  As we lament the divisiveness of our current national political dialogue and the uncertainty and ambiguity it creates geopolitically for business, political, military and global leaders, I am reminded that our nation has suffered greater challenges and pulled through them. ...Continue reading

    By Karen KuhlaPosted in Leadership & Teambuilding on February 14, 2014

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    February 7, 2014

    Employee Conflict & the Manager’s Role: How to Facilitate Resolution

    13 questions that get employees to work things out & move forward.

    It is easy to learn how to conduct meetings, find your motivational leadership style and seek ways to engage employees.  However, learning to resolve conflict takes a bit of know-how and a bit of practice for most people.  Even after the know-how, most people do not relish the chance to resolve a conflict within their team.     As a first time manager or supervisor, what do you do when faced with an employee conflict that is now your job to help resolve?     First, take a...Continue reading

    By Emilie ShoopPosted in Management on February 7, 2014

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    February 3, 2014

    3 Communication Practices That Will Enrich Your Life

    These few skills are the ones that we should practice everyday.

    Just as high quality ingredients make every recipe more nutritious and delicious, a specific set of healthy communication practices can make every relationship more nourishing and life affirming. Read on to learn more about foundational communication practices that will enrich your life.   “Assertiveness for Women.” “Powerful Speech.” “Being Charismatic!” The list of self-help communication titles is endless. And it is true that to be a very competent...Continue reading

    By Claire LaughlinPosted in Communication Skills on February 3, 2014

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    January 27, 2014

    7 Ways to Engage Your Team

    Improve Employee Engagement & Reduce Turnover

    According to the 2014 Conference Board CEO Challenge, “Building a culture that supports engagement, employee training, leadership development, and high performance is something companies can control, and can mean the difference between growing market share and simply surviving in 2014.” But that lofty statement includes more than just the CEO’s effort. That means managers – at every level – have got to build some intention around how to better stimulate and engage...Continue reading

    By Lea McLeodPosted in Management on January 27, 2014

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    January 14, 2014

    7 Mini Conversations to Have with Your Team

    Important discussion topics for effective managers.

    I am rarely shocked anymore when a client tells me they aren’t clear on the key deliverables of his or her job. Or that they don’t have regular conversations with their manager. Or that the relationship is difficult.    As a manager you must be able to deliver results by working with and through other people. So part of becoming a great manager, is developing good relationships with your employees. Relationships are how work gets done in today’s workplace.    One...Continue reading

    By Lea McLeodPosted in Management on January 14, 2014

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    January 9, 2014

    Agile Organizations: 4 Communication Tips For Decentralized Teams

    Making Agile Teams Work in Different Buildings, Time-Zones & Countries

    One on one communication is a cornerstone of agility.  The Agile Manifesto devotes one of its four values and two of its twelve principles to this type of communication by stating the following: Value: “We have come to value individuals and interactions over processes and tools.”   Principles Supporting That Value: “Business people and developers must work together daily throughout the project.” “The most efficient and effective method of...Continue reading

    By Ron MontgomeryPosted in Project & Process Management on January 9, 2014

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    December 17, 2013

    Sales Focused Bill Collections Improve Profitability

    Resume positive relationships with customers & reduce uncollected receivables.

    Barry had been diligently chipping away at his list of suspended customer accounts.  Management wanted him to keep his over 60-day numbers below 3% and month after month he hovered right at 2.9%. He was proud of that.  He had figured out that if he collected on just 7 accounts a day he would meet his numbers.  The last batch of robo calls generated a lot of calls from customers wanting to pay their bills so he was well ahead of his goal already and it was only noon.  He decided to let...Continue reading

    By Lori MillerPosted in Customer Service on December 17, 2013

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    December 15, 2013

    The Meeting You May Be Missing

    5 Reasons To Conduct One-On-One Meetings With Your Employees

    A lot has been written about team meetings and the different purposes for off-site retreats, strategic planning meetings, operational meetings, team effectiveness meetings, daily and weekly update meetings, and standup meetings… But little has been written about the most important meeting of all. It's the one-on-one regular check-in meeting between you and each one of your direct reports. The one-on-one meeting is not the annual performance review. It's not the drive-by "atta boy" or...Continue reading

    By Deb CalvertPosted in Management on December 15, 2013

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