Loading

Cross-Functional Learning

 

Our well-rounded business content is designed for Leaders & Managers to implement change with ease & improve accountability amongst their teams. Here you'll find Articles from thought leaders in their fields, have access to practical Business Templates, learn new skills & expand on skills you already have. Stay informed & proactive...Join Us Today!

Join Now

Articles by Deb Calvert

  • #

    January 2, 2013

    7 Tips for Communicating with Clarity

    These simple steps can make a big difference in your effectiveness.

    By Deb Calvert, President, People First Productivity Solutions Misunderstandings in the workplace cause productivity losses, hurt feelings, and unnecessary conflict. Communicating with clarity can prevent misunderstandings and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is so frequently appraised based on our ability to effectively communicate.   Here are Seven Tips for Improving the...Continue reading

    By Deb CalvertPosted in Communication Skills on January 2, 2013

    There are 14 comments

    Add to My Toolkit

  • #

    December 16, 2012

    Why Is It So Difficult to Implement Change?

    Follow These Steps to Become a Change Leader

    By Deb Calvert, President, People First Productivity Solutions As humans, we prefer a state called homeostasis. It’s the state in which a person’s relationship to the environment is stable. It’s in our very nature to strive for stability and resist change. Physically, we are wired for regulation that keeps our systems operating in a way that is stable and unchanging. Emotionally, we may cling to what or who is familiar.   You may have heard or read before that the top...Continue reading

    By Deb CalvertPosted in Communication Skills on December 16, 2012

    There are 17 comments

    Add to My Toolkit

  • #

    December 4, 2012

    Sales Professionals: What about the Buyer’s Process?

    Having a sales process is good, following your buyer's process is even better.

    By Deb Calvert, President, People First Productivity Solutions Every sales training program and book about increasing sales offers a sales process. These step-by-step processes help sellers to orient themselves and move through a logical progression from opening the sale all the way through to closing the sale.   Having a sales process is a good practice.   Knowing and following your buyer’s process is an even better practice.   The buyer’s process is simple, and...Continue reading

    By Deb CalvertPosted in Sales & Business Development on December 4, 2012

    There are 5 comments

    Add to My Toolkit

  • #

    November 18, 2012

    You Only Get One Chance to Make a First Impression

    Learn to focus your efforts on opening doors for productive customer relationships.

    By Deb Calvert, President, People First Productivity Solutions Before any sale can be made, a relationship must be opened. And if multiple sales are to be made to the same customer, that relationship must be maintained and maximized through continually opening new opportunities and, sometimes, new relationships that will enhance the buyer/seller partnership. Many sellers focus too much of their time and attention to closing sales. By doing so, they lose alignment with the buyer’s...Continue reading

    By Deb CalvertPosted in Sales & Business Development on November 18, 2012

    There are 6 comments

    Add to My Toolkit

  • #

    November 8, 2012

    Can You Teach an Old Dog New Tricks?

    Six preferred learning styles for adults-Adapt your message for a better response.

    By Deb Calvert, President, People First Productivity Solutions It’s been said that you can’t teach an old dog new tricks (I can say that because I’d qualify as an “old dog”). There would be a true statement if it were slightly modified to read, “You can’t teach an old dog new tricks the same way that you’d teach a puppy.”   That’s because adults do not learn the same way that children do. Children are like sponges, soaking up...Continue reading

    By Deb CalvertPosted in Communication Skills on November 8, 2012

    There are 3 comments

    Add to My Toolkit

  • #

    October 9, 2012

    Ten Ways to Prepare for a Tough Negotiation

    Learn to plan ahead or be at a huge disadvantage.

    By Deb Calvert, President, People First Productivity Solutions By the time two parties to a negotiation are sitting across the table from each other, the negotiation may already be over. If you didn’t plan ahead, chances are that you’ve walked in to a fait accompli, a done deal, a ship that’s already sailed. If the other party has prepared in these ten ways and you have not, then you’re at an extreme disadvantage. It’s unlikely that you can recover from this inferior...Continue reading

    By Deb CalvertPosted in Sales & Business Development on October 9, 2012

    There are 17 comments

    Add to My Toolkit

  • #

    October 4, 2012

    A Model for Active Listening: Master a Skill That Can Boost Your Career

    How well do you process what's being heard?

    By Deb Calvert, President, People First Productivity Solutions Research by Korn Ferry International reveals that there is one competency that may be more important than any other in the workplace. That competency, active listening, rises to the top of the list because it is a “compensator” for other competencies. As a compensator, active listening can neutralize the negative effects of a gap.   In other words, while an individual is working to master other competencies or when he or she...Continue reading

    By Deb CalvertPosted in Communication Skills on October 4, 2012

    There are 12 comments

    Add to My Toolkit

  • #

    September 11, 2012

    You Are the Ultimate in Added Value

    How can you (not your company, not your product, but YOU) add value to your customers?

    By Deb Calvert, President, People First Productivity Solutions In selling, the term “value added” has taken on a life of its own. This term has a variety of meanings and interpretations, which is confusing for buyers and sellers alike. Here are just a few examples of what “value added” has meant in different industries:   We will throw in some extra features or upgrades at no additional cost. We will wine and dine you, give you some baseball tickets, or invite you...Continue reading

    By Deb CalvertPosted in Sales & Business Development on September 11, 2012

    There are 7 comments

    Add to My Toolkit

  • #

    September 10, 2012

    Building Trust with Co-Workers

    What can you do to be sure you are universally and consistently viewed as someone others can trust?

    By Deb Calvert, President, People First Productivity Solutions   In the past decade, trust has become a hot topic in business. Maybe it’s a reaction to the big corporate scandals that rocked the U.S. and led to stringent accounting practices or to housing market declines and big business bailouts. Or maybe it’s the lack of trust in companies that rapidly inflate and can’t sustain their growth so they lay off thousands of people with barely the blink of an...Continue reading

    By Deb CalvertPosted in Communication Skills on September 10, 2012

    There are 37 comments

    Add to My Toolkit

>