Articles Tagged - ConflictManagement

January 19, 2014

Hey, Hot Head, Don't Say It!

5 Steps to Better Emotional Intelligence

You know you want to.  In fact you're dying to pop off some expletives that would make Mom turn ten shades of red.  Whether you receive news about a coming reorganization, unrealistic client deadline or one of your peers being absent AGAIN, you've been triggered. Whatever you're thinking at this exact moment, don't say it.  And, please, please, please don't e-mail it or text it either. Easy up on that trigger finger, pard’ner.      The news you received is out of your...Continue reading

By Sherri PetroPosted in Communication Skills on January 19, 2014

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September 29, 2013

5 Questions Change Agents Use to Move People Forward

A Guide to Overcoming Resistance to Change

As leaders and managers we are often in the position of instigating or shepherding change efforts. Whether you are leading a process improvement team, implementing a new policy or system, or even driving cultural changes, you are, in effect, a change agent. You are introducing a new way of doing things, which means adopting new behaviors and letting go of old habits and patterns.    As leaders we have likely cultivated our own change hardiness, which may be one of the reasons we have risen...Continue reading

By Claire LaughlinPosted in Communication Skills on September 29, 2013

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February 11, 2013

How to Manage Team Conflict: 4 Types of Conflict All Managers Must Address

Management’s objective is not to resolve conflict, it is to overcome it.

Conflict is an uncomfortable aspect of any relationship, especially when it exists among members of your team.  As a manager, you have the responsibility to not only address the issues as they come up, but also to establish a culture that prevents them from occurring in the first place.  Doing this requires an emotional awareness of relationships among team members, between you and your employees, and your employees and other departments.  Your ability to manage conflict successfully is...Continue reading

By Lisa WoodsPosted in Management on February 11, 2013

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