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Cross-Functional Learning

 

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    August 2, 2012

    Ten Tips to Get Good at Communicating Bad News

    Do you avoid communicating bad news?

    As managers, and leaders, we anticipate challenges, take on responsibility and drive results.  Our ability to communicate well gives us an advantage when motivating, providing direction and giving feedback, however, no matter how good you are at communicating, nobody likes to communicate bad news.  We all dread reporting poor results, pointing out mistakes and letting employees go…. but, it is an important part of the job; better to do it well than to avoid doing it at all.   Here...Continue reading

    By Lisa WoodsPosted in Communication Skills on August 2, 2012

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    July 31, 2012

    Dealing With Workplace Bullies: Seven Actions to Protect Yourself AND Others

    What can you do to protect yourself, and others, from being bullied at work?

    We all deal with different, and sometimes difficult, personalities at work.  But what do you do if the personality is a bully?  If you have ever encountered someone who berates you, deliberately excludes you from information, sets you up for failure, mocks you, points out your flaws in public, creates rumors about you at work, or any other deliberate act of negativity toward you…know you are not alone.  Unfortunately, most of us will face at least one workplace bully directed toward...Continue reading

    By Lisa WoodsPosted in Communication Skills on July 31, 2012

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    July 29, 2012

    Managing Customer Expectations

    What does your company do to ensure happy customers?

    Do you know what the difference is between a happy customer and a complacent one?  The happy customer is loyal and the complacent customer is not.  How do your customers feel about doing business with you?  What does your company do to ensure happy customers?    Managing Customer Expectations is not only about satisfying the customer.  It is also about providing clarity within your own organization, and between your organization and the customer.  Clarity sets...Continue reading

    By Lisa WoodsPosted in Customer Service on July 29, 2012

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    July 26, 2012

    Six Communication Tactics For Human Resource Professionals

    What Should You Expect From Human Resources?

    Human Resources is a tough job, and often unappreciated.  Employees complain that HR does not do enough to help their job growth.  Managers complain that they have to do everything themselves.  Human Resource professionals complain that they get pulled into everything too late to have any impact.   Does any of this sound familiar?    Here are Six Communication tactics Human Resource professionals should utilize to ensure success in their job.   ONE:  Know the...Continue reading

    By Lisa WoodsPosted in Human Resources on July 26, 2012

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    July 24, 2012

    Eight Steps to a Successful Integrated Marketing Program

    Learn how to integrate new marketing programs into your company so they succeed.

    You have a new product that is ready to launch, a new service, a new ad campaign, or a new website…at what point do you promote it internally?  Do you make the effort to inform employees in your organization of your marketing efforts?  What is the purpose of this internal communication?  Is it to get people excited, or to make your marketing program a success? Integrated marketing is the process of including the entire organization in the marketing effort from inception, through...Continue reading

    By Lisa WoodsPosted in Marketing & Innovation on July 24, 2012

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    July 22, 2012

    A Guide to Business Development: Balancing Skill, Boldness & Luck

    What is Business Development and how can you do it well?

    It is the most ambiguous of business disciplines…something many want to do, but few are able to define or do well.  This is due to the nature of business development being something beyond the scope of a company’s every day business activity, as well as the inconsistent placement of the activity in different organizations.  Sometimes it is part of sales, sometimes marketing, an outside consultant can lead the effort or a department of it’s own is often created.  We define...Continue reading

    By Dan WoodsPosted in Sales & Business Development on July 22, 2012

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    July 16, 2012

    Get your budgets and capital expenditures approved.

    Learn how to work with your finance team to make better decisions for your own department.

    Breaking Down Departmental Silos: Finance   In Business spending money is just as important as making money.  Do you do a good job justifying how money should be spent for your department?  If you work in Finance, do you integrate your actions throughout your organization by helping managers streamline spending requests?...Would other managers agree with your answer?  Ask yourself how Finance and the rest of your organization can work better together to make more educated financial...Continue reading

    By Lisa WoodsPosted in Management on July 16, 2012

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    July 11, 2012

    Customer Service Essentials For All Departments

    How is your customer driving profitability?

    No matter what position you hold in your organization, customer service should be part of your job.  Do you feel that it is part of yours?  What actions do you take to incorporate your work into the customer service core of your company?  I encourage you to read through these customer service success tips and ask yourself what you can do to help support and improve the relationship your customers have with your company.  Here are six fundamental actions your customer service team can...Continue reading

    By Lisa WoodsPosted in Customer Service on July 11, 2012

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    July 10, 2012

    Working With Other Cultures

    How do you mitigate differences in your multicultural work environment?

    Our business world has become more and more global over the years and will continue to do so.  There is a difference, however, between doing business with other cultures and working in a multicultural environment.  When you do business with another culture there tends to be more respect shown to each party, a greater tendency to appreciate differences, and greater attempts made to understand one another’s needs and solutions.  Maybe it is because both parties are trying to find common...Continue reading

    By Lisa WoodsPosted in International Management on July 10, 2012

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    July 8, 2012

    Develop Nine Essential Skills To Lead Without Authority

    Do you seek out opportunities to practice your leadership skills?

    No matter what position you hold in your company, you have the opportunity to be a leader, influence others, solve problems for those around you and become an expert resource for your organization or team.  If you can cultivate these leadership opportunities in your organization and in your life, your career will increase its potential to grow.  When you don’t take advantage of these opportunities, your career has a much greater likelihood of staying stagnant.  The ability to lead...Continue reading

    By Lisa WoodsPosted in Leadership & Teambuilding on July 8, 2012

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