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Posts for July 29, 2012

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    July 29, 2012

    Managing Customer Expectations

    What does your company do to ensure happy customers?

    Do you know what the difference is between a happy customer and a complacent one?  The happy customer is loyal and the complacent customer is not.  How do your customers feel about doing business with you?  What does your company do to ensure happy customers?    Managing Customer Expectations is not only about satisfying the customer.  It is also about providing clarity within your own organization, and between your organization and the customer.  Clarity sets...Continue reading

    By Lisa WoodsPosted in Customer Service on July 29, 2012

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