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Posts for December 6, 2012

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    December 6, 2012

    Improving Your Odds for a Successful CRM and IT Strategy

    Learn to create the required balance between strategic planning, processes & people.

    By David Shaffer, Business Advisor & Executive Coach, David Shaffer Consulting LLC The overall mission of business today, as it was yesterday, and undoubtedly will be tomorrow, is to maximize customer service. Customer Relationship Management (CRM) is the foundation of business success, but giving the customer what he or she wants, when & how he or she wants it, without compromise, remains a daunting task. Technology offers integrated solutions to CRM, however with the expanded use of...Continue reading

    By David ShafferPosted in Leadership & Teambuilding on December 6, 2012

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