Expert Panel

Common job issues and solutions in Quality & Safety

Over documentation! Death by Procedure


Resist the urge to over-document procedures and processes.   Many organizations fall in to the trap of trying to document each and every process and step – and create entire internal bureaucracies dedicated to keeping documents organized, up to date, and audited. Keep procedures simple, direct, and whenever possible – pictorial (flow charts, diagrams or pictures).   Remember – good quality and safety starts with standard work – but employees need to be able to readily access it and understand it quickly.


Does senior leadership support your Quality program?