Articles Tagged - service

July 29, 2012

Managing Customer Expectations

What does your company do to ensure happy customers?

Do you know what the difference is between a happy customer and a complacent one?  The happy customer is loyal and the complacent customer is not.  How do your customers feel about doing business with you?  What does your company do to ensure happy customers?    Managing Customer Expectations is not only about satisfying the customer.  It is also about providing clarity within your own organization, and between your organization and the customer.  Clarity sets...Continue reading

By Lisa WoodsPosted in Customer Service on July 29, 2012

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July 11, 2012

Customer Service Essentials For All Departments

How is your customer driving profitability?

No matter what position you hold in your organization, customer service should be part of your job.  Do you feel that it is part of yours?  What actions do you take to incorporate your work into the customer service core of your company?  I encourage you to read through these customer service success tips and ask yourself what you can do to help support and improve the relationship your customers have with your company.  Here are six fundamental actions your customer service team can...Continue reading

By Lisa WoodsPosted in Customer Service on July 11, 2012

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