November 19, 2013

On a Power Trip? You May Find Yourself Flying Solo

3 Common Abuses of Power Made By Senior Managers

As an eighth grader, I really struggled with George Orwell's "Animal Farm." The central theme – absolute power corrupts absolutely – didn't resonate with me. Miss Lally tried, but what she described was too far removed from my own limited experiences. Lately, though, I've been replaying those words. I'm recognizing this theme in real life. I'm keenly aware of power plays and abuses of power, more mindful of how harmful they can be as I see them affecting people I've worked with and cared...Continue reading

By Deb CalvertPosted in Management on November 19, 2013

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November 16, 2013

Promises, Promises: The Power of Keeping Our Word

5 Things You & Your Team Can Do To Create An Accountable Culture

While Halloween is long gone, we still are graced with a scary word that is permeating corporate consciousness.  It’s four-----teen letters.  It has executives, middle management and front line  supervisors stumbling and bumbling around looking for answers.  The lack of it is often talked about as the reason for our business woes.     Lack of passion?  Nope, that’s only 7 letters. Lack of engagement?  Still too short, but a great guess!  Need more...Continue reading

By Sherri PetroPosted in Management on November 16, 2013

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November 14, 2013

Customer Service Lessons from the Health Care Industry

Do Your Ads and Reality Match?

I have noticed that some medical practices and hospitals have invested a lot of time, money and effort in creating newspaper ads, billboard signs and commercials that show the happy faces of care givers who can’t wait for the patients (customers) to come in.  I often wonder why the patient’s reality with medical customer service includes cranky receptionists, patronizing billing and insurance clerks, and those who can’t wait for their shift to be over. If they took the time to...Continue reading

By Lori MillerPosted in Customer Service on November 14, 2013

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November 12, 2013

Engaging Your Employees…Clear Expectations

Get people to work hard for you, regardless if you are in the room.

The small IT Company that I once worked for had a ton of potential.  But after awhile I realized almost everyone was unhappy.  There was a lot of solidarity and “stick it to the man” mentality.  Being new to the organization, I approached my manger and the owner about the concerns I had about the level of unhappiness in this tiny business…we’re talking 15 people…and I was shocked at their response!     To them it was all the employees’ fault...Continue reading

By Emilie ShoopPosted in Management on November 12, 2013

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November 10, 2013

Management Advice From Veterans Who Made The Corporate Transition

Do your part to help our Veterans succeed.

Many private sector companies actively seek out Ex-Military Officers to fill employment opportunities. They hire them into their leadership programs and management positions with a great deal of confidence that they will bring a unique skill set and accelerated management experience to strengthen their organization. These individuals can walk into a leadership or management role, learn quickly, make decisions and move forward with confidence. Their transition, however, can be personally challenging due to...Continue reading

By Dan WoodsPosted in Military Officer Transition on November 10, 2013

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November 7, 2013

Essential Mechanisms to Survive Corporate Life Abroad

At what cost is an expatriate life?

An international manager stands to gains so much in life, yet lets not forget how much he can also forsake!  When the going gets tough, or when a natural or man-made disaster strikes, what is it that really counts?     Three Examples of Real Life Experiences   One   The Kenya Mall Attack has demonstrated how vulnerable expats (and humanity in total) really can be.  An embassy worker decided to get the groceries from her favorite shopping center and enjoy a relaxing...Continue reading

By Debbie NicolPosted in International Management on November 7, 2013

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November 5, 2013

Are You a Pushy Salesperson?

Don’t let your fear of being pushy compromise your effectiveness.

There’s a fine line between assertive and aggressive when you are a seller. Most sales people err on the side of caution because they want to avoid being thought of as the stereotypical, pushy seller. I suppose that’s why one of the most common questions I hear in sales coaching and training is “won’t I seem too pushy?”   While I appreciate the sentiment and understand how no one wants to be THAT salesperson, this has become an exaggerated fear. As such, it is severely...Continue reading

By Deb CalvertPosted in Sales & Business Development on November 5, 2013

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November 3, 2013

Developing An Emotionally Intelligent Organization

Breaking Down EQ Barriers By Giving Your Organization a Voice

Over the last few months I’ve spent a lot of time talking with executives about emotional intelligence and the impact it has on results.  One individual whom I would deem as highly emotionally intelligent expressed disappointment in his own executive peer group. During their recent strategy session the dialog was focused on results, structural reasons for results, external market reasons for results, any reason for results that did not require an understanding or accountability for what is...Continue reading

By Lisa WoodsPosted in Leadership & Teambuilding on November 3, 2013

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October 31, 2013

Personal Motivators-A Straighter Path Toward High Engagement

Lessons in Leadership Genius

Business success depends on the timing and fulfillment of customer-centric needs or desires. Many companies get that right, although some of it is simply by luck.    On the other hand, long-term and sustainable success requires, among other things, the critical element of a highly engaged workforce. This is always a deliberate effort by leadership to gain the commitment of their people…and never happens by luck or happenstance.    This brings to mind the email signature line...Continue reading

By Joseph SkurskyPosted in Human Resources on October 31, 2013

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October 29, 2013

Ripple Effects of Agile at Scale-5 Potential Impacts to Your Business

Great advice for organizations preparing large-scale agile transformations.

As organizations get started with agile, the impacts are small – similar to dropping a pebble in a swimming pool.  The effects are noticeable to the teams that are beginning to work on agile pilot projects, but imperceptible to the rest of the organization.  As an organization attempts to scale agile to an enterprise level, the impacts are similar to tossing a boulder into the swimming pool.  The ripples can be quite substantial and far-reaching.  These ripples are strongest close...Continue reading

By Ron MontgomeryPosted in Project & Process Management on October 29, 2013

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