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Customer Service Community

Customer Service is the attitude, responsiveness & resource an organization provides to a customer throughout the buying cycle. Customer service is the front line interface between the company and the customer, providing an advocate for the customer while maintaining company policy and strategic focus. Communication is typically directed via a call center, store location or online. Customer service issues include order entry, quality complaints, questions pertaining to an existing order, product recommendations, returns and other miscellaneous concerns. Although most companies rely on a specific department to define customer service, it should be a part of everyone’s role in the organization to support the attitude projected to increase a customer’s satisfaction level.

Customer Service Toolkit

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What department in your company has more paralyzing process constraints?