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Customer Service Discussions

Posted on September 5, 2012
There are (1) comments

We just published an article about breaking through red tape to get things done and reduce workplace bureaucracy.  Do you deal with a lot of roadblocks due to systems, procedures and processes that prevent you from getting your job done...(more)

Posted on November 10, 2011
There are (2) comments

Michelle is the customer service manager at a plastics company.  They have been very busy but recently customers have been complaining about long lead-times.  The production planner, Derek, is responsive only when Michelle personally pushes to...(more)


What department in your company has more paralyzing process constraints?