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Articles Tagged - Management

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    February 14, 2014

    Five Leadership Capabilities of Abraham Lincoln

    How do you and your leadership team measure up in these capabilities?

    As February annually asks us to reflect on our Presidents, it too allows us to reflect on our own leadership and leaders in our organizations. I cannot help but reflect on the leadership capabilities of our 16th President.  As we lament the divisiveness of our current national political dialogue and the uncertainty and ambiguity it creates geopolitically for business, political, military and global leaders, I am reminded that our nation has suffered greater challenges and pulled through them. ...Continue reading

    By Karen KuhlaPosted in Leadership & Teambuilding on February 14, 2014

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    February 7, 2014

    Employee Conflict & the Manager’s Role: How to Facilitate Resolution

    13 questions that get employees to work things out & move forward.

    It is easy to learn how to conduct meetings, find your motivational leadership style and seek ways to engage employees.  However, learning to resolve conflict takes a bit of know-how and a bit of practice for most people.  Even after the know-how, most people do not relish the chance to resolve a conflict within their team.     As a first time manager or supervisor, what do you do when faced with an employee conflict that is now your job to help resolve?     First, take a...Continue reading

    By Emilie ShoopPosted in Management on February 7, 2014

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    February 3, 2014

    3 Communication Practices That Will Enrich Your Life

    These few skills are the ones that we should practice everyday.

    Just as high quality ingredients make every recipe more nutritious and delicious, a specific set of healthy communication practices can make every relationship more nourishing and life affirming. Read on to learn more about foundational communication practices that will enrich your life.   “Assertiveness for Women.” “Powerful Speech.” “Being Charismatic!” The list of self-help communication titles is endless. And it is true that to be a very competent...Continue reading

    By Claire LaughlinPosted in Communication Skills on February 3, 2014

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    January 27, 2014

    7 Ways to Engage Your Team

    Improve Employee Engagement & Reduce Turnover

    According to the 2014 Conference Board CEO Challenge, “Building a culture that supports engagement, employee training, leadership development, and high performance is something companies can control, and can mean the difference between growing market share and simply surviving in 2014.” But that lofty statement includes more than just the CEO’s effort. That means managers – at every level – have got to build some intention around how to better stimulate and engage...Continue reading

    By Lea McLeodPosted in Management on January 27, 2014

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    January 14, 2014

    7 Mini Conversations to Have with Your Team

    Important discussion topics for effective managers.

    I am rarely shocked anymore when a client tells me they aren’t clear on the key deliverables of his or her job. Or that they don’t have regular conversations with their manager. Or that the relationship is difficult.    As a manager you must be able to deliver results by working with and through other people. So part of becoming a great manager, is developing good relationships with your employees. Relationships are how work gets done in today’s workplace.    One...Continue reading

    By Lea McLeodPosted in Management on January 14, 2014

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    January 9, 2014

    Agile Organizations: 4 Communication Tips For Decentralized Teams

    Making Agile Teams Work in Different Buildings, Time-Zones & Countries

    One on one communication is a cornerstone of agility.  The Agile Manifesto devotes one of its four values and two of its twelve principles to this type of communication by stating the following: Value: “We have come to value individuals and interactions over processes and tools.”   Principles Supporting That Value: “Business people and developers must work together daily throughout the project.” “The most efficient and effective method of...Continue reading

    By Ron MontgomeryPosted in Project & Process Management on January 9, 2014

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    December 17, 2013

    Sales Focused Bill Collections Improve Profitability

    Resume positive relationships with customers & reduce uncollected receivables.

    Barry had been diligently chipping away at his list of suspended customer accounts.  Management wanted him to keep his over 60-day numbers below 3% and month after month he hovered right at 2.9%. He was proud of that.  He had figured out that if he collected on just 7 accounts a day he would meet his numbers.  The last batch of robo calls generated a lot of calls from customers wanting to pay their bills so he was well ahead of his goal already and it was only noon.  He decided to let...Continue reading

    By Lori MillerPosted in Customer Service on December 17, 2013

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    December 15, 2013

    The Meeting You May Be Missing

    5 Reasons To Conduct One-On-One Meetings With Your Employees

    A lot has been written about team meetings and the different purposes for off-site retreats, strategic planning meetings, operational meetings, team effectiveness meetings, daily and weekly update meetings, and standup meetings… But little has been written about the most important meeting of all. It's the one-on-one regular check-in meeting between you and each one of your direct reports. The one-on-one meeting is not the annual performance review. It's not the drive-by "atta boy" or...Continue reading

    By Deb CalvertPosted in Management on December 15, 2013

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    December 12, 2013

    New Year, New You, New Sales Approach for 2014

    Complacency is the enemy of high achievers. Don’t let it be yours.

    As 2013 fades into 2014, what are you planning to do differently as a seller in the new year? Nothing? That would be a mistake! The profession of selling is changing rapidly, and you need to up your game if you want to continue being successful in sales. Sellers who stagnate find themselves struggling, often after it's too late. Don't be one of those statistics – the once great seller who can't seem to get back on top. Complacency is the enemy of high achievers. It's much easier to stay on...Continue reading

    By Deb CalvertPosted in Sales & Business Development on December 12, 2013

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    December 10, 2013

    Three Steps to Resolving Conflict On Your Team

    There’s a conflict, now what

    As a new manager or supervisor, I think the most dreaded day is the first time it’s YOUR job to resolve a conflict on your team.  Now you have people coming to you for the answer and guidance.  You may have had that a little bit before and have some experience giving out advice, if so, great!  However, it is different as the leader of the team.    How you handle the conflict on your team sets the tone for how things will go moving forward. Recently, I had a client reach...Continue reading

    By Emilie ShoopPosted in Management on December 10, 2013

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