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Articles Tagged - Management

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    January 27, 2014

    7 Ways to Engage Your Team

    Improve Employee Engagement & Reduce Turnover

    According to the 2014 Conference Board CEO Challenge, “Building a culture that supports engagement, employee training, leadership development, and high performance is something companies can control, and can mean the difference between growing market share and simply surviving in 2014.” But that lofty statement includes more than just the CEO’s effort. That means managers – at every level – have got to build some intention around how to better stimulate and engage...Continue reading

    By Lea McLeodPosted in Management on January 27, 2014

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    January 14, 2014

    7 Mini Conversations to Have with Your Team

    Important discussion topics for effective managers.

    I am rarely shocked anymore when a client tells me they aren’t clear on the key deliverables of his or her job. Or that they don’t have regular conversations with their manager. Or that the relationship is difficult.    As a manager you must be able to deliver results by working with and through other people. So part of becoming a great manager, is developing good relationships with your employees. Relationships are how work gets done in today’s workplace.    One...Continue reading

    By Lea McLeodPosted in Management on January 14, 2014

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    January 9, 2014

    Agile Organizations: 4 Communication Tips For Decentralized Teams

    Making Agile Teams Work in Different Buildings, Time-Zones & Countries

    One on one communication is a cornerstone of agility.  The Agile Manifesto devotes one of its four values and two of its twelve principles to this type of communication by stating the following: Value: “We have come to value individuals and interactions over processes and tools.”   Principles Supporting That Value: “Business people and developers must work together daily throughout the project.” “The most efficient and effective method of...Continue reading

    By Ron MontgomeryPosted in Project & Process Management on January 9, 2014

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    December 17, 2013

    Sales Focused Bill Collections Improve Profitability

    Resume positive relationships with customers & reduce uncollected receivables.

    Barry had been diligently chipping away at his list of suspended customer accounts.  Management wanted him to keep his over 60-day numbers below 3% and month after month he hovered right at 2.9%. He was proud of that.  He had figured out that if he collected on just 7 accounts a day he would meet his numbers.  The last batch of robo calls generated a lot of calls from customers wanting to pay their bills so he was well ahead of his goal already and it was only noon.  He decided to let...Continue reading

    By Lori MillerPosted in Customer Service on December 17, 2013

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    December 15, 2013

    The Meeting You May Be Missing

    5 Reasons To Conduct One-On-One Meetings With Your Employees

    A lot has been written about team meetings and the different purposes for off-site retreats, strategic planning meetings, operational meetings, team effectiveness meetings, daily and weekly update meetings, and standup meetings… But little has been written about the most important meeting of all. It's the one-on-one regular check-in meeting between you and each one of your direct reports. The one-on-one meeting is not the annual performance review. It's not the drive-by "atta boy" or...Continue reading

    By Deb CalvertPosted in Management on December 15, 2013

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    December 12, 2013

    New Year, New You, New Sales Approach for 2014

    Complacency is the enemy of high achievers. Don’t let it be yours.

    As 2013 fades into 2014, what are you planning to do differently as a seller in the new year? Nothing? That would be a mistake! The profession of selling is changing rapidly, and you need to up your game if you want to continue being successful in sales. Sellers who stagnate find themselves struggling, often after it's too late. Don't be one of those statistics – the once great seller who can't seem to get back on top. Complacency is the enemy of high achievers. It's much easier to stay on...Continue reading

    By Deb CalvertPosted in Sales & Business Development on December 12, 2013

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    December 10, 2013

    Three Steps to Resolving Conflict On Your Team

    There’s a conflict, now what

    As a new manager or supervisor, I think the most dreaded day is the first time it’s YOUR job to resolve a conflict on your team.  Now you have people coming to you for the answer and guidance.  You may have had that a little bit before and have some experience giving out advice, if so, great!  However, it is different as the leader of the team.    How you handle the conflict on your team sets the tone for how things will go moving forward. Recently, I had a client reach...Continue reading

    By Emilie ShoopPosted in Management on December 10, 2013

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    November 24, 2013

    How Giving Thanks Can Bring Perspective At Work

    What Are You Thankful For?

    Most people look forward to Thanksgiving as the kickoff to the holiday season, the festivities and the perspective we tend to gain by being thoughtful about the blessings we have in our lives. Family and friendships, the world around us, we absorb it, we appreciate it, we see the good in each and every aspect.  The mental state we create is a choice. We choose to acknowledge the good over the bad during this time of year. Maybe this year we can choose to extend that acknowledgement to our employees,...Continue reading

    By Lisa WoodsPosted in Professional Development on November 24, 2013

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    November 16, 2013

    Promises, Promises: The Power of Keeping Our Word

    5 Things You & Your Team Can Do To Create An Accountable Culture

    While Halloween is long gone, we still are graced with a scary word that is permeating corporate consciousness.  It’s four-----teen letters.  It has executives, middle management and front line  supervisors stumbling and bumbling around looking for answers.  The lack of it is often talked about as the reason for our business woes.     Lack of passion?  Nope, that’s only 7 letters. Lack of engagement?  Still too short, but a great guess!  Need more...Continue reading

    By Sherri PetroPosted in Management on November 16, 2013

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    November 12, 2013

    Engaging Your Employees…Clear Expectations

    Get people to work hard for you, regardless if you are in the room.

    The small IT Company that I once worked for had a ton of potential.  But after awhile I realized almost everyone was unhappy.  There was a lot of solidarity and “stick it to the man” mentality.  Being new to the organization, I approached my manger and the owner about the concerns I had about the level of unhappiness in this tiny business…we’re talking 15 people…and I was shocked at their response!     To them it was all the employees’ fault...Continue reading

    By Emilie ShoopPosted in Management on November 12, 2013

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