Expert Panel

Common job issues and solutions in Customer Service

No product available, no idea when it will be in.


Be calm and professional.  Understand the customer will be upset and be an ear for them to show empathy.  Don’t give false promises, but show confidence that they matter.  Explain that you are doing everything you can to make it better for them.  Consider shipping a partial order if possible.


What department in your company has more paralyzing process constraints?