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Cross-Functional Learning

 

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Articles by Lisa Woods

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    July 29, 2012

    Managing Customer Expectations

    What does your company do to ensure happy customers?

    Do you know what the difference is between a happy customer and a complacent one?  The happy customer is loyal and the complacent customer is not.  How do your customers feel about doing business with you?  What does your company do to ensure happy customers?    Managing Customer Expectations is not only about satisfying the customer.  It is also about providing clarity within your own organization, and between your organization and the customer.  Clarity sets...Continue reading

    By Lisa WoodsPosted in Customer Service on July 29, 2012

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    July 26, 2012

    Six Communication Tactics For Human Resource Professionals

    What Should You Expect From Human Resources?

    Human Resources is a tough job, and often unappreciated.  Employees complain that HR does not do enough to help their job growth.  Managers complain that they have to do everything themselves.  Human Resource professionals complain that they get pulled into everything too late to have any impact.   Does any of this sound familiar?    Here are Six Communication tactics Human Resource professionals should utilize to ensure success in their job.   ONE:  Know the...Continue reading

    By Lisa WoodsPosted in Human Resources on July 26, 2012

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    July 24, 2012

    Eight Steps to a Successful Integrated Marketing Program

    Learn how to integrate new marketing programs into your company so they succeed.

    You have a new product that is ready to launch, a new service, a new ad campaign, or a new website…at what point do you promote it internally?  Do you make the effort to inform employees in your organization of your marketing efforts?  What is the purpose of this internal communication?  Is it to get people excited, or to make your marketing program a success? Integrated marketing is the process of including the entire organization in the marketing effort from inception, through...Continue reading

    By Lisa WoodsPosted in Marketing & Innovation on July 24, 2012

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    July 16, 2012

    Get your budgets and capital expenditures approved.

    Learn how to work with your finance team to make better decisions for your own department.

    Breaking Down Departmental Silos: Finance   In Business spending money is just as important as making money.  Do you do a good job justifying how money should be spent for your department?  If you work in Finance, do you integrate your actions throughout your organization by helping managers streamline spending requests?...Would other managers agree with your answer?  Ask yourself how Finance and the rest of your organization can work better together to make more educated financial...Continue reading

    By Lisa WoodsPosted in Management on July 16, 2012

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    July 11, 2012

    Customer Service Essentials For All Departments

    How is your customer driving profitability?

    No matter what position you hold in your organization, customer service should be part of your job.  Do you feel that it is part of yours?  What actions do you take to incorporate your work into the customer service core of your company?  I encourage you to read through these customer service success tips and ask yourself what you can do to help support and improve the relationship your customers have with your company.  Here are six fundamental actions your customer service team can...Continue reading

    By Lisa WoodsPosted in Customer Service on July 11, 2012

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    July 10, 2012

    Working With Other Cultures

    How do you mitigate differences in your multicultural work environment?

    Our business world has become more and more global over the years and will continue to do so.  There is a difference, however, between doing business with other cultures and working in a multicultural environment.  When you do business with another culture there tends to be more respect shown to each party, a greater tendency to appreciate differences, and greater attempts made to understand one another’s needs and solutions.  Maybe it is because both parties are trying to find common...Continue reading

    By Lisa WoodsPosted in International Management on July 10, 2012

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    July 8, 2012

    Develop Nine Essential Skills To Lead Without Authority

    Do you seek out opportunities to practice your leadership skills?

    No matter what position you hold in your company, you have the opportunity to be a leader, influence others, solve problems for those around you and become an expert resource for your organization or team.  If you can cultivate these leadership opportunities in your organization and in your life, your career will increase its potential to grow.  When you don’t take advantage of these opportunities, your career has a much greater likelihood of staying stagnant.  The ability to lead...Continue reading

    By Lisa WoodsPosted in Leadership & Teambuilding on July 8, 2012

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    July 4, 2012

    Dealing with difficult personalities at work.

    Learn to work with difficult personalities so they do not interfere with your job.

    Learn to work with difficult personalities so they do not interfere with your job.   You will encounter many personalities in your career.  Some of them are annoying, many inspirational.  What I want to address here are the difficult personalities that can stand in your way of accomplishing great things.  By understanding how to manage your way forward as you encounter them, you will grow professionally and possibly become an inspirational personality for them to learn...Continue reading

    By Lisa WoodsPosted in Communication Skills on July 4, 2012

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    July 2, 2012

    Interview tactics for the InterviewER

    How do you prepare for interviews to ensure hiring the candidate that best fits your team?

    Most of us have read articles on how to interview, researched questions that might be asked of us, and tried to get ourselves prepared for what to expect on the big interview day.  All of this preparation is for our time as an interviewee, but what if you are the InterviewER?  Do you know what to do to make the interview process more productive for you?  Here are nine steps to ensure hiring the candidate that best fits your team.   1)   Work with your human resources...Continue reading

    By Lisa WoodsPosted in Human Resources on July 2, 2012

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    June 28, 2012

    Six Actions to Take When Starting Your New Job

    You got the job…now what?

    Getting hired was just the first step.  Now you are walking into your new position and need to hit the ground running.  You want to learn as much as possible, as fast as possible…how do you do that?  Here are six actions you can take to excel quickly in your new role.   Keep a daily journal. At the end of each day take 20-30 minutes to write down what you learned about the business, the processes, the job expectations, the people you met and the interactions you will need with...Continue reading

    By Lisa WoodsPosted in New Employee, Promotion on June 28, 2012

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